Attention to citizens


General information:

+34 913 494 640

Business hours:

Due to the situation caused by the evolution of COVID-19, on a temporary basis, requests for information will be dealt with exclusively through the Inquiry Form.

Monday to Friday of 9:00 to 17:30 hours.

Saturday of 9:00 to 14:00 hours.

From 16 June to 15 September

Monday to Friday from 8:00 to 15:00 hours.

Saturday to 9:00 14:00 hours (closed August).

Calendar of days off work 2020

Error correction

C. Panamá, 1 - 28046 Madrid, España.

Query form

Channel of attention exclusively for the hearing impaired.

Other services citoyen

Complaints and suggestions
The procedure of complaints and suggestions applies solely to demonstrations of dissatisfaction of citizens with services provided by the ministry of industry, trade and tourism. More information on complaints and suggestions.
  • General Register
  • Pº Castellana, 162, 28046 Madrid

  • Business hours
  • Due to the situation caused by the evolution of the COVID-19, the Registry will remain closed on Saturdays until the current circumstances subside.

    Monday to Friday from 9:00 to 17:30. Saturday 9:00 to 14:00

  • 16 June to 15 September.
  • Monday to Friday from 8:00 to 15:00. Saturday 9:00 to 14:00

Letters of services

Letters of services are the means by which the organs, agencies and entities of the General administration of the state inform citizens and users on services that are entrusted on their rights in relation to those and on the commitments of quality in its delivery.