Attention to citizens

Due to the situation caused by the evolution of COVID-19, on a temporary basis, requests for information will be dealt with exclusively by phone or through Inquiry Form.
Digital Private Individual Certificate Registration Service will be from Monday to Thursday be provided upon request by appointment through the application Book Appointment

General information:

C/ Panamá, 1 - 28046 Madrid, España

Phone: +34 913 494 640

Channel of attention exclusively for the hearing impaired.

Calendar of days off work 2021

Other services citoyen

Complaints and suggestions
The procedure of complaints and suggestions applies solely to demonstrations of dissatisfaction of citizens with services provided by the ministry of industry, trade and tourism. More information on complaints and suggestions.
Letters of services

Letters of services are the means by which the organs, agencies and entities of the General administration of the state inform citizens and users on services that are entrusted on their rights in relation to those and on the commitments of quality in its delivery.