Attention to citizens
Contact
Administrative information
Due to the situation caused by the evolution of COVID-19, on a temporary basis, requests for information will be attended preferably by phone or through the inquiry Form.
The face-to-face information service will be provided upon request for an appointment by calling 913 494 640.
General information
C / Panamá, 1 - 28046 Madrid, Spain
Telephone: +34 913 494 640
Schedule
Monday to Friday, from 9 a.m. to 5:30 p.m.
Hours between June 16 and September 15
Monday to Friday, from 8 a.m. to 3 p.m.
Exclusive service channel for people with hearing disabilities.
Identity accreditation of applicants for electronic certificates
The face-to-face accreditation service for users of electronic certificates will be provided from Monday to Friday, upon request for an appointment through the Advance Appointment application , with a maximum of six weeks in advance.
Non-working days calendar 2022
Other citizen service services
- Complaints and suggestions
- The Complaints and Suggestions procedure applies exclusively to the manifestations of dissatisfaction of citizens with the services provided by the Ministry of Industry, Commerce and Tourism.More information about complaints and suggestions.
- Accessible information requests and accessibility complaints
- Records
- Cartas de servicios