Other citizen service services

Complaints and suggestions

The Complaints and Suggestions procedure applies exclusively to the manifestations of dissatisfaction of citizens with the services provided by the Ministry of Industry, Commerce and Tourism.More information about complaints and suggestions.

Accessible information requests and accessibility complaints

Complaints regarding compliance with the requirements of Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices in the public sector and requests for information regarding content that are excluded from its scope of application or exempt compliance with accessibility requirements by imposing a disproportionate burden. Requests for accessible information and complaints will be submitted and registered in accordance with the requirements established in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.

• Requests for accessible information and complaints will be submitted and registered in accordance with the requirements established in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.
• Once the requests for accessible information and complaints have been received, the obliged entity must respond to the interested party within twenty business days.
• After the maximum period to resolve without the response being notified, it will be understood that the request for accessible information has not been accepted or that the complaint has not been considered.
• In the event of no reply or disagreement with the decision adopted, a claim may be initiated that must be answered within a maximum period of two months.
• The appropriate administrative remedies may be filed against the resolution of said claim, in accordance with the provisions of article 112 of Law 39/2015, of October 1, 2015.
• Electronic filing with certificate
• You can also fill in this form [PDF] [1.31 MB], print it and submit it to the General Registry of the Ministry of Industry, Commerce and Tourism. Paseo de la Castellana, 162 de Madrid, in any other registry of the Administration, in the post offices and in any of the places specified in article 16.4 of Law 39/2015, of October 1, of the Common Administrative Procedure of the Public Administrations.

Records

Registry Assistance Office - General Registry

Cartas de servicios

The service letters are the instrument through which the organs, agencies and entities of the General State Administration inform citizens and users about the services they are entrusted with, about the rights that assist them in relation to those and about the commitments. of quality in its provision.

• Ministry service letters
• Citizen Information and Attention Service
• Citizen Information and Attention Service (triptych)